Frequently Asked Questions
Frequently Asked Questions
1. What OEM/ODM services does Sunyale provide?
Sunyale offers a full range of OEM and ODM solutions for writing instruments. Whether you want to customize an existing pen with your logo or develop a brand-new model from scratch, we can help. Our services cover product design, mold development, logo printing or engraving, surface finishing, and custom packaging.
2. Can you help with design and sampling?
Yes. Our in-house design team can turn your ideas into professional drawings or 3D samples. We’ll confirm all details — color, material, pen tip, ink type, and packaging — before moving forward to production. Samples are usually ready within 7–10 days.
3. What’s your lead time for production?
Once samples are approved, mass production typically takes 40–45 days, depending on order quantity and customization requirements. We always keep you updated through each production stage.
4. What kind of customization options do you offer?
You can customize almost every detail — pen body color, material, clip design, refill type, and printing method. We support pad printing, laser engraving, UV printing, and embossing, as well as custom packaging with your own logo or branding.
5. Do you have a minimum order quantity (MOQ)?
Yes, but it varies by pen type. For most models, the MOQ starts from 3000 pcs. If you need a smaller trial run or promotional order, we’re happy to discuss flexible options.
6. How do you ensure product quality?
Every order goes through a strict quality control process — from raw materials to final inspection. We use certified ink and components that comply with REACH, RoHS, and ASTM F963 standards, ensuring safety and reliability for global markets.
7. Can you handle export and shipping?
Yes. We offer door-to-door delivery and assist with export documentation. Whether you prefer EXW, FOB, or CIF terms, our logistics team will arrange shipping according to your schedule and destination.
8. How can I start an OEM/ODM project with Sunyale?
Just contact us with your idea or reference sample. Our sales team will guide you step by step — from design confirmation to sampling, production, and delivery. We make the process simple and transparent, so you always know what to expect.
💬 Need something special?
We’re always open to creative ideas. If you’re looking for a unique pen concept or want to expand your brand collection, reach out — our team will be glad to turn your vision into a real product